TKS news release
KAISERSLAUTERN, German — On Tuesday, March 15, TKS will implement a major network upgrade at the USAG Bavaria resulting in a temporary interruption of service between 7 a.m. and 5 p.m. at the Grafenwoehr and Vilseck installations.
During this timeframe, on-post residents at Grafenwoehr and Vilseck will experience periodic interruptions of TKS network services including easyConnect, easyTV, AFN television, and Exchange Connect.
This will affect service on-post only.
This upgrade will modernize a number of key network components that will increase infrastructure stability and security, and also provide additional bandwidth to the Grafenwoehr and Vilseck military community.
When the TKS network upgrade is completed all of the impacted services will automatically resume, no special procedure is required.
Should on-post residents experience any connectivity issues after 5 p.m., the situation should be reported to TKS customer service at 0631-3522-499. The TKS hotline is available 24/7. Standard fixed network dialing rates apply. The call is free when made from the TKS fixed network.