GRAFENWOEHR, Germany – U. S. Army Garrison Bavaria will have a new phone number for community members on Tower and Rose Barracks to call when submitting an after-hours emergency work order request beginning January 16, 2018.
This does not apply to emergencies requiring first responders. If there is a need for police or fire fighters to respond, call the police or fire department.
ROUTINE WORK ORDERS
During the normal duty day, Monday through Friday from 7:30 a.m. to 4 p.m., community members should call their work order requests in to Department of Public Works Service Desk.
EMERGENCY WORK ORDERS
For emergency requests made after normal duty hours, on weekends, and on U.S. and German holidays, community members will need to call the Garrison Installation Operations Center.
The number is for after-hours work order emergencies which are defined by the USAG Garrison Bavaria Policy Letter on After-Hours Service Order Work for Facilities Related Requirements as “work required to repair or abate a problem resulting from a breakdown, stoppage or loss of a critical system or equipment which, if not immediately repaired, will endanger life, safety, or health of personnel, and/or will result in the irreparable damage of government property, and/or would affect operations of critical military missions.”
Before calling the after-hours number, residents need to troubleshoot their situation as appropriate with actions like plugging their appliances into another socket, checking the fuse box, or plunging a drain or toilet.
When technicians arrived to a home, or building, for an after-hours repair, they will work to repair the damage or situation to the point that it no longer presents a life, health, or safety issue. This may mean they will have to return to the home at a later date to complete a permanent repair.
The after-hours number is not to be used for routine service orders or to request appliance repair.
Requests for appliance repair need to be made at Housing Appliances Repair Monday through Friday from 8 a.m. to 4 p.m.
When community members call the IOC for an after-hours work order emergency, they must be prepared to give their street address, complete with street name and unit number, and the type of housing they live in: on-post housing, government-leased housing, or private rental. Please note, if a community member lives in a private rental, they will be instructed to contact their landlord for assistance with after-hours emergencies.
The following are examples of situations that ARE considered to be an after-hours work order emergency:
The following examples are NOT considered to be emergencies:
For more information, visit the USAG Bavaria DPW work order page at bavaria.army.mil/workorder