GRAFENWOEHR, Germany — USAG Bavaria Garrison Commander, Col. Christoper R. Danbeck, presented the Customer Service of Excellence Award to the the Tower Barracks Army Lodging team, on Oct. 8, 2020.
The award was presented at the Tower Barracks Army Lodging facility, located on-post Grafenwoehr. The lodging team was awarded for its consistent motivation in serving hotel guests for reasons involving PCS, TDY and leisure. During fiscal year 2020, the team served a total of 70,294 guests at the facility.
“I’m super proud of you guys for getting this prize,” said Danbeck. “Customer service is a huge deal. Thank you for everything you do.”
The lodging manager accepted the award, on behalf of the Tower Barracks Army Lodging team, with great enthusiasm.
“The USAG Bavaria Tower Barracks Army Lodging operation is mission essential,” said Waltraud Schill-Rueckert, USAG Bavaria Tower Barracks Army Lodging manager. “We are providing the first impression, and creating the last memories at Tower Barracks.”
The Army Lodging has 72 standard, 17 extended and 47 family suites. The grand opening was nine years ago, in Sept. 2011.