GRAFENWOEHR, Germany — The official DoD customer moving portal that service members, DoD civilians and family members use during a permanent change of station is migrating from move.mil to militaryonesource.mil. Customers will still be able to sign in and use move.mil until Nov. 1. Afterward, Military OneSource will be the only website customers can utilize for official PCS moves.

 

Military OneSource is a DoD-funded program that offers service members online resources and support, including planning and packing tips, financial counseling and more.

 

The transition to Military OneSource provides customers with additional resources and a more comprehensive moving experience. While customers will still have access to features that were available on move.mil — like signing into the Defense Personal Property System, scheduling pick-up and drop-off appointments, and filing claims — customers will also have access to additional moving tools, such as:

 

Planning Tools

The Military OneSource planning tool, Plan My Move, lets customers create customized PCS checklists that track tasks and offer information on how to complete them.

 

Customer service contacts for military PCS

  • Local transport office
  • Technical help desk
  • Privately owned vehicle shipping and storage
  • Service branch help desks and claims offices

 

Moving resources

  • Moving guides to help get you organized
  • Moving videos with news updates, tips and advice from the Defense Personal Property Program (DPS)
  • FAQs about moving your personal property
  • Brochures and fact sheets about claims, policies, entitlements, etc.
  • Additional PCS moving assistance tailored for each service branch
  • COVID-19 moving guidance update

 

Moving Guides

  • Preparing to move
  • Moving entitlements
  • Moving days
  • Moving tips
  • Claims
  • Customer satisfaction survey
  • Moving articles

 

Support

Military OneSource lets customers connect with relocation experts via phone, online chat through the website or scheduled meetings with online Military OneSource consultants.

 

For more information on planning PCS moves with Military OneSource, click here.


Categories: Housing News